Read this report on the Wall Street Journal which talked about the sense of humor of the governor of the Central Bank of India (RBI), Dr. D. Subbarao.
The fastidious ‘eye on the detail’ and penchant for picketing on typographical and presentation errors like formatting, fonts, colors, bulleting etc. is something which plagues me at my workplace too. Here Subbarao talks on how his endowment for this ‘nuisance’ is a matter of pure legacy of that great institution, a matter of heredity which is cherished all the same if I may so add!
Subbarao manages to sound convincing and almost pulls it off which is not surprising considering he is one of the smartest people in one of the smartest institutions of our country, the Reserve Bank.
Although someone as curious as me would still want to ask that considering that perfection always comes at a cost (and agreeably that’s a real High Cost!) would the time and effort spent on making official documents/memos and publications free of such irritants and imperfections not be better spent fine tuning our economic and monetary policies. Even an iota of incremental improvement would have such a multiplier impact on the lives of the subjects!
Coming back to the case of the “Professional Services” business, one wonders is what truly makes it professional? Is it the perfection in form or is it near absolute appropriateness of solutioning / recommendations coupled with the unquestionable integrity and incorrigible (and one may add irreprehensible) obsession with not fine tuning bitter pills to make them more palatable to those-who-must-not-be-named. Or is it both?
If Both then what would be the priority amongst:
[pertinent recommendations, unquestionable integrity, expertise & competence over subject, perfection in presentation of outcome report]
The answers may be easy to arrive at, the process to think through far more arduous! But then the Zen saying always goes as the Journey is the reward!